1 - LEGAL BASIS FOR PROCESSING PERSONAL DATA SOL IPANEMA
Processes Personal Data in correspondence with the Legal Bases established by the LGPD and in a adequate and compatible with the purpose of its collection. We treat your Personal Data as part of the performance and management of our contractual relationship with you and/or the company contracting the our services, as long as the legal requirements are met, in compliance with legal or regulatory obligations, or when required necessary for the regular exercise of rights in legal proceedings, administrative or arbitration.
Your Personal Data may also be processed based on your prior consent upon check-in, and under certain circumstances, your consent may be requested.
2 - IDENTIFICATION AND CONTACT OF THE PERSONAL DATA CONTROLLER
3 - LIABILITY LIMIT / THIRD PARTY APPLICATIONS
4 - HOW WE USE YOUR PERSONAL DATA SOL IPANEMA
We use your Personal Data to offer Services of Hospitality, especially to operationalize reservations and to ensure that your stay is an exclusive experience. All Personal Data that you put under the responsibility of SOL IPANEMA will only be used with your Consent, for the Specific Purpose and during the Agreed Timeframe.
5 – HOW WE COLLECT YOUR PERSONAL DATA - PERSONAL DATA COLLECTED BY THE WEBSITE, BY THE APPLICATION, IN THE OUR RECEPTION AND IN OUR RESERVATIONS DEPARTMENT SOL IPANEMA
SOL IPANEMA values excellence in the provision of its Luxury Hospitality. In order to provide an increasingly efficient and personalized, SOL IPANEMA may request some more data during your stay at the hotel. Your Sensitive Personal Data such as dietary restrictions, allergies, specific requests, tastes, predilections, aversions and habits are collected exclusively to catalog your characteristics, preferences and your history here at SOL IPANEMA. SOL IPANEMA may provide your Personal Data to the Authorities Competent, when duly summoned.
For Official Research Bodies, SOL IPANEMA will provide, when duly requested, Anonymized Data, that is, they do not identify their Holders.
- PERSONAL DATA COLLECTED BY OR FOR THIRD PARTIES
We may receive your Personal Data when you provide it to Travel Agencies or Tour Operators for the purpose of making reservations at SOL IPANEMA. In this process, third parties use their own means to collect data concerning you and allow SOL IPANEMA also has access to this data so that reservations are effected.
Third parties collecting data have a legal obligation to obtain the respective consents and authorizations that you freely, and unequivocally, please give for the processing of your Personal Data. THE SUN IPANEMA relies on the content and scope of these Consents to initiate the appropriate processing of your Personal Data received and now under our responsibility. Although SOL IPANEMA recommend that Consents obtained by third parties be appropriate and comply with the applicable legislation and, above all, reflect the purposes of the processing of Personal Data, disclaims any liability arising from any inadequacy of these Consents.
With regard to Personal Data obtained through third parties, the commitment of SOL IPANEMA is limited, in principle, to giving you the greatest transparency as possible regarding the way in which we handle, use and we keep your Personal Data from its collection with these the 3rd.
- PERSONAL DATA COLLECTED DURING YOUR ACCOMMODATION / WIFI ACCESS SOL IPANEMA
Valuing its experience and the excellence of its offering your services. To provide an increasingly efficient and personalized service, we collect, store and use Personal Data from our guests during your stay, with regard to the characteristics, preferences and history of each guest.
They can be collected during your stay, for example: - Past hosting history as preferences; - Dietary restrictions; - Allergies; - Others.
The Personal Data collected during the stay is used for the benefit of the respective guest, in order to enable a service custom. We understand that this information may relate to with the intimacy of the guests and, therefore, are kept confidential and security, accessible only by our team for the best service to the guest in accordance with the General Data Protection Act (Law 13,709/18)
By checking in for an accommodation, you understand and agree that your Personal Data may be collected during your stay. Having considering that the customization of the hospitality service is a process that consolidates with the passage of time and with the experiences with the guests, the Personal Data collected remains stored by undetermined time. You may exercise, under the terms of the legislation applicable law and this Policy, your rights in relation to Personal Data, including the right to delete them.
- PERSONAL DATA COLLECTED FOR WI-FI ACCESS
To access the Wi-Fi internet service on the premises of SOL IPANEMA, it is possible that your personal data will be collected as a requirement for your connection, and will only be used for that purpose.
6 - PRIVACY OF CHILDREN AND/OR TEENAGERS SOL IPANEMA
Only collects or processes Data from children and/or adolescents with the proper authorization of their parents or legally responsible and strictly for the purpose of performing the check-in and offer the necessary services during the stay.
7 - ADVERTISING AND MARKETING SOL IPANEMA
May collect, process and use your Personal Data to advertising or market research purposes and, in particular, to improve our services. We may classify and use your information (together with those of other holders of Personal Data) in order to improve our services and still use them to offer exclusively special opportunities, compatible with their characteristics and predilections.
8 - SHARING AND TRANSFER OF PERSONAL DATA
In addition to Travel Agencies and Tour Operators, according to the topic above about Data collected by/for third parties we, at SOL IPANEMA, we do not share your Personal Data with third parties unless you have previously authorized and agreed to it or that there is permission or obligation based on Law.
Like any other Company, SOL IPANEMA has service providers services to manage and support, at its own expense and order, certain aspects of our operations. Such service providers may be located in Brazil or in other countries and can provide services such as data hosting, IT services and cloud computing, billing debt, fraud management services, customer support and advertising and marketing activities. Our service providers are contractually obligated to adequately safeguard any Data Personnel who receive from SOL IPANEMA and are prohibited from using the Data Personal Data for any purpose other than the performance of the services under your responsibility.
We may also share your Personal Data when we have a good faith belief that we have an obligation to:
- (I) Comply with a Law, Regulation or Court Order;
- (II) Respond to requests for information made by the Regulatory Body,
- Police Authority and other Public Authorities, including in cases
- relating to National Security;
- (III) Enforce and/or protect property or rights of SOL IPANEMA,
- including to investigate fraud and help prevent security threats,
- including information, or other criminal or malicious activities; or
- (IV) Protect the legitimate interests of others, including the security
- staff of SOL IPANEMA employees.
9 - SECURITY AND PROTECTION OF YOUR PERSONAL DATA SOL IPANEMA
Adopts the most customary and adequate physical, electronic and managerial security measures as a effort to protect your Personal Data from access and disclosure unauthorized users, as well as to prevent nuisance communication or unwanted (spam). However, please be aware that no Company, including SOL IPANEMA, can completely eliminate security risks associated with the processing of Personal Data. For your safety, it is essential that you protect yourself from unauthorized access to your password and to your computer, as its access is for personal use and non-transferable, being your sole and exclusive responsibility. When trying to access undue or unauthorized, you must notify SOL IPANEMA as soon as fast as possible.
10 - EXERCISE OF YOUR RIGHTS AS HOLDER OF PERSONAL DATA SOL IPANEMA
Respects the rights you have as a holder of Personal Data and enables its exercise in accordance with the applicable law.
Thus, you have the right to confirm the processing of Personal Data that concerning them, as well as accessing the information you provided us or that we hold about you.
We strive to ensure that the processing of Personal Data is in accordance with the law and that respects the rights and interests of data holders. If you notice that we hold incomplete Personal Data, inaccurate or out of date, you have the right to request that they be corrected. Likewise, if you find that we process Personal Data unnecessary or excessive or that the treatment is in non-compliance with the law, you have the right to request anonymization, blocking or deletion of the Personal Data object of the irregularity.
In addition, you have the right to request information about the possibility of not providing consent and the consequences of this refusal. Case have previously given your consent, you have the right to revoke it and to request the deletion of the Personal Data whose treatment was authorized.
The exercise of the rights provided for above will take place through the link at the end of the page.
Address: AVENIDA VIERIRA SOUTO, 320, BAIRRO IPANEMA, RIO DE JANEIRO - RJ - CEP.: 22.420-002 (A/C Data Supervisor) 11- SOCIAL NETWORKS / COOKIES / STATISTICAL DATA / INTERNET ADDRESSES ("IP")
- SOCIAL MEDIA
You have the option to click on dedicated social media icons like YouTube, Facebook, Instagram and Linkedin that appear on our website. To the social networks create a friendlier atmosphere on the site and help to promote it through sharing. the services of video sharing enrich our site's video content and increase your visibility.
When you click on the icons, we may have access to Personal Data that you have made public and accessible through your social media profiles in question. We do not create or use any databases separate from these social networks based on the Personal Data that you published there and we do not use these means to process any data related to your private life.
If you do not want us to have access to your Personal Data published in the public spaces of your profile or your social accounts, must use the procedures provided by the social networks in question to limit access to such data.
We may use the "Cookies" feature as a way to collect automatically information that allows us to identify features that you may be most interested in, in order to improve the performance of our applications and provide you with an experience more personalized navigation.
However, please be aware that if you disable "cookies" in your browser, you will not you will have a complete experience on Our website. For example, you don't you can benefit from automatic login and other features personalization of Our website.
Also note that you must not forget to configure all browsers on their different devices (tablets, smartphones, computers). There are several ways to configure browsers, therefore consult the "Help" section of the browser you are using to understand how to configure it and place its options.
You can also disable audience measurement cookies. as links below: You can disable "Google Analytics" cookies by downloading the module accessible at the following address: https://tools.google.com/dlpage/gaoptout/
- STATISTIC DATA
The website uses Google Analytics, a network analysis service provided by Google, Inc. ("Google"), to generate statistical reports. These reports in say, for example, how many users consulted the site, which pages were visited and in which geographic areas the users of the site are located.
Information collected through the statistics may include, for example, your IP address, the website from which you arrived at our website and the type of device you used. Your IP address is hidden in our systems and will only be used if necessary to resolve a technical problem, for site administration and to gain insight into the preferences of our users.
Site traffic information is only accessible to people authorized. We do not use any of this information to identify visitors and we do not share them with third parties that are not directly or indirectly involved in providing the service.
- INTERNET PROTOCOL ("IP") ADDRESSES
An IP address is a unique identifier used by some devices electronic devices to identify and communicate with each other on the Internet. When you browse our site, we may use the IP address of the device used by you to connect to the website. We use this information to determine the general physical location of the device and to know which geographic areas visitors are in located. You can decide if you want to enable or disable location through your electronic device.